Privacy Policy

This Privacy Policy explains how [COMPANY LEGAL NAME] (“White Elegance 24”, “we”, “us”, or “our”) collects, uses, and protects the information you share with us when you visit our website or place an order with us. By using this website, you agree to the practices described below.

1. Information We Collect

We may collect the following categories of information:

• Personal information — your name, shipping and billing address, and other details you provide when creating an account or placing an order.
• Contact information — your email address and phone number, used to communicate about your orders and account.
• Order and payment information — the products you purchase, order value, and payment status. Payments are processed by our payment partner, Razorpay; we do not store your card, UPI, or net-banking credentials on our servers.
• Website usage information — pages you visit, products you view, and general device/browser information, collected to help us understand and improve the site.

2. How We Use Your Information

We use the information we collect to:

• Process, fulfil, and deliver your orders
• Communicate with you about your orders, account, or enquiries
• Maintain and improve our website and product catalogue
• Prevent fraud and keep our services secure
• Send marketing communications, where you have opted in

3. Cookies

Our website may use cookies and similar technologies to keep you signed in, remember items in your cart, and understand how the site is used. You can control or disable cookies through your browser settings; doing so may affect some site features.

4. Data Protection

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

5. Third-Party Services

We work with trusted third parties to operate our business, including payment processing (Razorpay) and shipping/courier partners for order delivery. These providers only receive the information necessary to perform their services and are expected to handle it responsibly.

6. Payment Information

All online payments on this website are processed securely through Razorpay. White Elegance 24 does not collect or store your full card, UPI, or bank account details at any point during checkout.

7. Marketing Communications

If you have opted in, we may send you emails or messages about new collections, offers, or updates. You can unsubscribe or opt out of marketing communications at any time by contacting us using the details below.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law, after which it is deleted or anonymised.

9. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable law. To exercise these rights, please contact us using the details below.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us:

• Email: amruta@whiteelegance24.com
• Phone / WhatsApp: +91 89768 39119
• Registered address: [REGISTERED ADDRESS]